Nesta Privacy Policy

1. Introduction

Welcome to Nesta (“Nesta”, “we”, “our”, or “us”). Nesta provides a digital platform that helps residential estates manage community operations such as visitor access, communication, payments, maintenance requests, and service coordination. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Nesta platform through our website, mobile applications, or messaging services such as WhatsApp. By using Nesta, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to provide our services to residents, estate managers, artisans, and security personnel.

2.1 Personal Information

This may include:

• Full name
• Phone number
• Email address
• House number or unit within an estate
• Estate or community name
• Profile information provided during registration

2.2 Visitor Information

When residents register visitors, the platform may collect:

• Visitor name
• Date and time of visit
• Vehicle plate number (optional)
• Entry/exit logs recorded by security personnel

2.3 Payment Information

If you make payments through Nesta, we may collect:

• Payment transaction reference numbers
• Payment status
• Billing information

Payment processing is handled by third-party payment providers, and Nesta does not store full card or bank details.

2.4 Device and Usage Information

We may automatically collect:

• Device type
• Browser type
• IP address
• Activity logs within the platform

This helps us improve system performance and security.

3. How We Use Your Information

We use the information we collect to:

• Provide estate management services
• Facilitate visitor access verification
• Process dues or community payments
• Enable communication between residents and estate management
• Connect residents with verified artisans or service providers
• Improve our platform features and reliability
• Ensure security and prevent fraud or misuse

4. Information Sharing

Nesta does not sell your personal data. However, we may share information in the following cases:

4.1 Estate Administrators

Certain information may be visible to authorized estate administrators for operational purposes such as security management, dues tracking, or service requests.

4.2 Service Providers

We may share information with trusted third-party providers who help us operate the platform, such as:

• Payment processors
• Cloud hosting providers
• Communication infrastructure providers

4.3 Legal Requirements

We may disclose information where required by law or to comply with legal obligations.

5. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. These measures may include:

• Secure servers
• Encrypted communications
• Access controls for administrators
• Monitoring of suspicious activities

However, no digital platform can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services to users
• Maintain operational records for estates
• Comply with legal and regulatory obligations

Data may be anonymized or deleted when it is no longer required.

7. Your Rights

Under applicable data protection laws, users may have the right to:

• Request access to their personal information
• Request correction of inaccurate data
• Request deletion of personal information
• Withdraw consent for certain processing activities

Requests can be submitted using the contact details below.

8. Third-Party Services

Nesta may integrate with third-party services such as payment processors or messaging platforms. These services operate under their own privacy policies, and users are encouraged to review them.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and the updated date will be indicated above. Continued use of the platform after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, you may contact us at:
Email: legal@usenesta.com
Location: Lagos, Nigeria